A good British jeweller!! Good products that you can trust!!!
I bought a ring unfortunately one of the crystals fell out, it happened for the first time to me. I went to the shop and I talk with very nice lady who helped me thank you so much.It wasn't my first shopping there so I can say that customer service is amazing and very helpful , also I think they have a large selection of jewerly. I'm very satisfied.
I went to go in last Saturday. The place was busy with only a few people serving. The wait was not what I could do at the time. More staff would help the situation at Christmas and at sale time. Places like this loose sales due to lack of staff and poor customer relations. As I saw Saturday staffing appears to be the main issue plus the attitude of some of staff towards customers and each other. Not sure if I would try to shop there again though
Awful customer service. The ladies serving in the shop were rude and arrogant. I would never ever step inside that shop again. Other customers in the shop were complaining also!! Dreadful service. I would rather pay more money in another shop than have to endure their employees arrogant natures!!
Do Not buy from this shop I am shocked at the way they treat customers.My first visit to the store in Northampton was not the best as it was lunchtime and only 1 person serving and somebody making a complaint about the quality of a bracelet they had purchased and they were told that they did not give refunds no matter what unless there was damaged although it did not state that on the customers receipt.My second visit unfortunately at lunch time I picked out 2 items I wanted to purchase as Christmas presents - the sales assistant came out and took the numbers of the items and went back in the shop. I waited at the counter to be shown the items I wanted to buy when 3 sales assistants appeared and told me they would not even show me the items before I had paid for them in advance and would not even show them to me and keep the items on their side of the counter - I was told to pay for the item first by cash and then they would show me the item. I just could not believe what I was being told it was very embbarrasing and why would anyone pay for anything before they had even been able to see the product.I left the shop as I was made to feel from the assistants that if I did'nt like it then go elsewhere. I then returned to my office and rung the branch to ask for the telephone number of their head office to make a complaint. Unbelievable I was told by the manager of the store in Kettering that all shops had a memo from head office advising that under no circumstances can the head office telephone number be given out to any customers no matter what the complaint is and that was their policy as a company.Shops like this should not be allowed to trade in our shopping centres as customers will only find out how Warren James trade when its too late - is this the level of service we now should expect. I find it very sad when Christmas is a time of such great expense for many and yet you have shops trading like this with complete disrespect for its customers. My advice is pay a little more and have the assurance of a shop that treats its customers the right way.I urge everyone not to allow shops like this to prosper when its the customer who is treated so poorly - their products are extremely cheap compared to other jewellers but you need to check what you are buying as most of their gold products are bonded with silver so a very cheap alternative. Don't be caught out by Warren James Jewellers this Christmas..
Warren James Jewellers - Northampton is a UK Jewelry Store based in Northampton, East Midlands. Warren James Jewellers - Northampton is located at The Grosvenor Centre, 11 Wood Hill, Northampton NN1 2EB, UK.
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