Very good service and product range
Hi I have bought a bed and chest off drawers from rock bottom . Was very satisfied with both . Very impressed with prices . Staff was very helpful and friendly .
AMAZING VALUE FOR MONEY, THE DELIVERY DRIVER KEPT ME UP TO DATE ALL THE TIME AND THE MATTRESS IS AMAZING QUALITY!!!!
Nice furniture and the guys really help after buying. Geniune honest seller
You get what you pay for. I was told at one point I'd get help with the build - not true unless you pay. (Small caveat to that detail below).I ordered a mattress, a kitchen set, and a bedroom set. The delivery guys broke one of the handles off my door after I told him to stop pushing and that he was caught on something. Luckily I was able to repair it. The kitchen set had two fun issues and it took numerous phone calls to get any help. The leg for the table was bent inwards at one end, so the table couldn't go together - at least that is what the builder said the next day when he came. (Also apparently being told they'll call at before 10 means I needed to call at 10:30). Also the bars to support the table top makes little sense in that they aren't the same length and despite the builder finishing up what little there was to do for the table it still feels lose. At least they did that for free.The chairs that came with that set? Instructions don't match reality. I can only hope that the seats are even.One of the bedroom sets was missing the instructions (haven't built that one. I will tomorrow), but the other two.. are so warped that parts didn't fit together. Such as the back on the wardrobe not fitting correctly. The doors not lining up. Or the nightstand drawer not being flush. Maybe it's me, but given the kitchen set issues and given that I've built several of these flatpack furniture items and never had these issues or this many (at most a missing piece in the past) I'm going to go with poor quality.But over the numerous phone calls I was told, that this never happens; the furniture is forgein made and imported and sometimes it happens. Ignoring the contradiction there, getting help was nearly impossible. They are great at customer service before buying but after, as I said, it took numerous phone calls, what felt like pulling teeth, a few snippy sounding folks, and a lot of telling people the same thing over and over again. And as I said me having to call them again after they said they'd call at a certain time. Oh, and the builder they sent around, suggested things that would void any warranties.I'd never thought I'd say these words but, IKEA and it's furniture are easier to deal with.
Rockbottom Discount Warehouse is a UK Furniture Store based in Northampton, East Midlands. Rockbottom Discount Warehouse is located at 42 Gold St, Northampton NN1 2LX, UK.
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